Aftercare & Warranty

Care Of Your Made-To-Order Seat

Thank you for choosing to purchase your made to order toilet seat from Bard & Blackwood. Your seat is a hand-crafted item of furniture and needs to be looked after with care to ensure it looks and performs for years to come.

We have been producing solid wood toilet seats for over 30 years and in our experience, they will give years of pleasurable service if a few simple measures are taken to look after them.

You should inspect your seat regularly. For seats with a wood finish, apply a good quality wax polish from time to time.

If the seat is subjected to long term contact with urine or water, the finish will deteriorate, and the underlying timber could become permanently stained. Regularly check, wipe clean and dry the underside of the ring. If a problem persists, you should take steps to prevent the excess water. It is possible that the cause is the WC “over flushing” & splashing the underside of the seat. You may need to consult a plumber to have a reducing cone fitted to the bottom of the flush pipe to stop this. Always use your best efforts to keep your seat clean and dry: if necessary, lift the ring before flushing.

We also recommended that the seat is lifted when cleaning the lavatory bowl. Constant knocking of the seat with a brush will damage the finish, as could the chemicals used to clean the bowl. Leave the seat up if you leave chemicals in the WC bowl overnight.

To clean your made to order seat, use a damp cloth, and if desired, a mild disinfectant such as “dettox” spray.
Do not use any neat chemicals and under no circumstances use any form of acid or alkaline cleaners such as lime-scale removers.
To polish wood finish seats, most proprietary furniture polishes are suitable, and from time to time, a good quality wax can be used.
Abrasive creams and powders are unsuitable and are to be avoided, as should scourers.
Antique gold, nickel and chrome fittings should be cleaned regularly with a damp cloth, disinfectant, and furniture polish. Avoid using abrasive metal polishes or chemical cleaners.

We advise that you do not sit on the lid of your seat, as the brass fittings are malleable and likely to be pressed onto the ring, resulting in damage.

Exposing your seat to large and rapid changes in temperature or humidity could result in splitting or warping of the timber, be careful of radiators close to your seat.

For natural wood seats, you may find that joined boards differ slightly in colour. This is perfectly natural and as the timber ages and matures the seat will darken and take on an even appearance.

Warranty and Returns Policy

It is important that you read and understand this document. Your rights and responsibilities are explained.

We will repair or replace your seat if it is found to be faulty in materials or workmanship during a one-year period after purchase. Please inspect your seat carefully upon delivery. In the unlikely event that you are not happy with it please get in touch to discuss your concerns. Please call 01243 532121 or email sales@bardandblackwood.co.uk.

Please read and follow the “Care of Your Made To Order Seat” information provided. It is full of sound advice and could prevent unintentional damage occurring. Once your seat has been installed you will appreciate that it is non- returnable, consequently we reserve the right to either repair (usually in the case of minor problems) or replace components or the complete seat, at our sole discretion.

Should a repair or replacement be necessary, please follow the following procedure so that we can assist you quickly and efficiently.

Please contact us with a description of the fault and a photograph if relevant, so that we can determine the appropriate solution.

If you are advised to return the seat, please take special care in the packing. Using the original packaging if possible and being sure to always replace the cardboard protective layer between the seat and the lid. The hinges should be carefully wrapped to prevent damage to the timber. We would advise you to send your seat back via recorded post, as we are not liable for loss or damage in transit.

Our warranty excludes accidental damage or damage caused by misuse of the seat including not keeping the seat and hinges clean and dry and by sitting or standing on the lid.

Should you experience problems with your seat which are not covered by the warranty, please follow the procedure outlined above and we will offer any assistance we can. In these cases, an estimate of the costs involved will be agreed before any remedial work is undertaken.

Please be aware that the lids of our seats are not designed to be sat or stood on. If you do sit or stand on the lids you are almost certain to damage the finish or break the hinges. Such damage is not covered by the warranty and can be very expensive to repair.

Your statutory rights are not affected.

How can we help?

Our experts are on hand to discuss your needs and find the perfect solution for your seat. Call 01243 532121, email sales@bardandblackwood.co.uk or use our Contact Form to get in touch.